Shilova V.A., Pletneva M.A. Humans and Artificial Intelligence Systems: Building a Hybrid Communication Model. Humanities and Social Sciences. Bulletin of the Financial University. 2025;15(5):6-16. (In Russ.) https: ...

Текст статьи на сайте журнала URL: https://humanities.fa.ru/jour/article/view/1212 (дата обращения 14.11.2025)

Abstract

The article analyzes the communicative practices used by humans in communicating with artificial communication systems. The focus is on the unique hybrid nature of the interaction, which is formed at the junction of human expectations and algorithmic constraints. The authors show how traditional communication models are being transformed, adapting to new digital realities, where the interlocutor is deprived of subjectivity in the usual sense, but at the same time provokes complex and sometimes ambivalent forms of communicative behavior. The empirical basis of the study was 24 semi- The article analyzes the communicative practices used by humans in communicating with artificial communication systems.The focus is on the unique hybrid nature of the interaction, which is formed at the junction of human expectations andalgorithmic constraints. The authors show how traditional communication models are being transformed, adapting tonew digital realities, where the interlocutor is deprived of subjectivity in the usual sense, but at the same time provokescomplex and sometimes ambivalent forms of communicative behavior. The empirical basis of the study was 24 semistructured interviews, the analysis of which was conducted in accordance with the methodology of sound theory. The consistent use of open, axial, and selective coding allowed the authors to go beyond the simple description of speech tactics and conceptualize communicative practice as a special form of social action. The combination of deep empirical analysis with a theoretical framework made it possible to uncover the deep mechanisms of interaction, including the motivational intentions of users, the features of symbolic perception of artificial intelligence, and the entire spectrum of emotional response — from curiosity and delight to disappointment and frustration. As a result of the research, the key strategies used by users are revealed: from utilitarian query refinement and role-playing programming to emotionally tinged politeness and game experimentation. It is shown that externally technologically mediated communication internally reproduces and simultaneously transforms human communication models, creating a new synthesis of rational and social. Thus, communication with artificial intelligence appears not as a simplified exchange of commands, but as a complex, multidimensional process of constant adaptation, where a person builds a unique relationship with an algorithmically organized partner who occupies the position of an ambivalent pseudo-subject.